Citibank disappoints

As a former Citibank customer (ATM no. 5081-0202-5174-0014) I am often involved in general trading, catering and some religious activities. Throughout my life, all my business has been purely legal. Until recently, I maintained accounts at Citibank for most of my business and personal transactions.

But that all changed late last month.

On Nov. 29, I was at Citibank Melawai to send a routine transfer to my business partner. It was at that point that the teller stopped the transfer instructed, I assume, by a superior at Citibank Prince.

Over the phone a Linda S. notified me that I would not be allowed to perform transactions anymore, and said all my accounts at Citibank would be immediately closed.

Through her forcefulness, she didn't allow me the chance to complete my payment for the day; the account closure, she said, stemmed from Central Bank and Citibank allegations indicating my day-to-day activities did not match my customer profile.

With my accounts closed, I could neither receive nor send transfers anymore -- and I was still awaiting an incoming transfer. I signed the closing forms.

Citibank's actions have hurt me in ways not only limited to financial transactions -- like losing the trust that I have enjoyed for years from my business partner.

I am very disappointed with the way Citibank handled the matter.

ADRILIN EVI

Jakarta