Citibank disappointment

Citibank disappointment

I am writing this letter as a result of frustration with
Citibank Indonesia. On March 6, I had my office call the Citibank
Customer Service Department and ask for written confirmation (in
English) regarding the workings of the "Easypay" system as I was
unable to get a clear explanation from their merchants or
customer service. In fact, the system seemed to change with every
person I asked.

Citibank customer service told me that no written information
on "Easypay" was available in any language. They also several
times refused to give me a fax number, which I wanted so that I
could make my request in writing. Finally, a Bapak Denis in
Customer Service gave me the fax number and I sent my first
written request on March 7. I have since faxed them five times
without response, with a confirmation each time that the fax was
received.

I would like to ask Citibank why it does not have a clear
written explanation (in both languages) for this program, and why
its customer service refuses to answer my six faxed requests for
information?

OISIN LANE

Jakarta