Citibank apologizes

Citibank apologizes

It seems, indeed, the pen is mightier than the sword. After my
letter Citibank incompetence was published on Dec. 31, 1999, I
was contacted by Mr. Rudi from Citibank's Head Office in Jakarta.
He informed me that he had verified all facts in my letter and
apologized for any inconvenience caused. He further said that
Citibank would do its best to prevent this kind of thing
happening again and asked me for suggestions to improve future
performance.

Only at the end of our phone conversation was I informed that
everything we said had been recorded "to share with those
concerned in Citibank".

Although I both understand and appreciate Mr. Rudi's motive
for recording or conversation, I believe that Citibank should
always inform those concerned (and receive their consent) prior
to putting them on tape. Maybe, this is one more thing Citibank
can add to its list of improving relations between itself and its
customers.

MAHA BODEMAR

Jakarta