Citibank again

I have had a number of bad service experiences with Citibank and I believe that their "Customer Service" is non existent! Maybe you would care to share this with your readers as there may be others who are could learn from my experience.

In the latest incident they refused to change my postal address via the telephone, because I do not have a "phone banking pin code". When I opened the account, no-one at the Kelapa Gading branch bothered to tell me that I should get such a code. After trying to change the address by phoning the Citibank 24- hour phone banking (252 9999) without success, I phoned directly to my branch.

Neither the person who answered the call at Kelapa Gading branch, nor eventually the assistant manageress wanted to help me. They insisted that I needed to come in person to the branch to sign the necessary forms.

In the e-business era this is not only unacceptable but, it is also a waste of time and money. Even when I threatened to close my account and complain to the newspapers they would not assist. This is indicative of the total lack of "Customer Care" and the lack of "Customer Service" that my family and I have become accustomed to from Citibank.

PIETER Jakarta