Choosing the right courier company

When shipping documents, parcels or items to particular destinations, you entrust them to a courier company. And you have every right to expect a proper degree of professionalism. All courier and cargo companies boast that they provide the most reliable courier service that gives you peace of mind. So, what considerations you should make before using the service of a courier company? Following are some things to consider.

Range of services

Reliable courier companies provide a wide range of delivery services, including economy and premium class services. With the range of service available, you can not only determine the urgency of the document or items you want to send but also the budget you have to prepare. The faster service you use, the higher the price pay. For instance, if you want an urgent delivery and want the document to reach the destination in time because, otherwise, you might face the risk of losing a business opportunity, then reliable courier companies can help you with their premium class services.

Networking

Reliable courier service providers usually have a large network that includes many branch offices and many vehicles dedicated to express delivery service. By having a large network, a courier service company does not only allow customers to have easy access to the service but also allows the company to control the quality of the service more easily. Thus, this will help the document or items to reach the destination quickly and in a timely fashion. Courier companies that have a strong presence in particular countries, such as those in Europe or the United States, usually have a large network in those countries. And with the large networking, the company can offer more competitive prices than those offered by others with weak networks in those countries.

Track and Trace

Good express companies are equipped with Internet-based track and trace systems that allows customers to check or trace the whereabouts of their items via different communication tools like a mobile phone, a personal digital assistant (PDA) or PC.

Customer Service

Most courier companies have customer services. However, good and reliable courier and cargo service providers are not only quick to respond to complaints from customers when finding a problem with documents or items they ship, but also in finding solutions to problems that may emerge.

Track Record

Long-established courier companies with good track records know what customers need better than the relatively new ones simply because they have more experience in the field. Courier companies with years of experience have valuable lessons in delivery services. In addition to having many branch offices, the companies continue to innovate with new products and services. Most good courier companies offer in-house customs clearance. But only few of them offer 24-hour in-house customs clearance services. A company that offers such a service will ensure that the customs clearance on your items can be processed more quickly and efficiently.

Certification

It advisable to ask courier companies whether they hold a certificate related to security on technological items considering that when it comes to clearance processes, particular countries respond more quickly to technological items shipped by courier companies that hold such a certificate.

-The Jakarta Post