CBN Internet, unprofessional

CBN Internet, unprofessional

On Thursday Feb. 24, I decided to move my web page server to
CBN from Indonet. In a meeting with Mr. Dede from CBN that day I
asked what I needed to do for that purpose, how much it would
cost and how long it would take. Satisfied with his answers we
signed a contract to put the transfer in effect for that very
day.

I provided Mr. Dede with the contact numbers and names of the
people currently looking after my site. I sent an email to my
previous server to point their site to CBN, as instructed, and
paid the agreed upon fees to CBN.

After one week (Thursday March 2) no transfer had taken place,
and hence my website is out of service. I have paid four visits
to the CBN office this week to try and resolve the problem. I
also made several telephone calls to a general manager by the
name of Mr. Herry.

During the week I received many promises that the problem was
being solved within the next few hours, but nothing happened. I
was also informed that the fee I had to pay was double of what we
had agreed upon in the contract with Mr. Dede.

At this point it is clear that the CBN people are incompetent
and completely lack any sense of responsibility toward clients,
to whom they lie to consistently.

Hopefully the upper management does not share this attitude,
so they can fix their employee problem.

So far the only thing CBN has done perfectly and without
hesitation is to take my money.

MICHAEL SINJORGO

Jakarta