Carrefour apologizes

Carrefour apologizes

We would like to extend our apology to Juliana NR for the
unpleasant experience she had in our store at Hayam Wuruk as
described in her letter to The Jakarta Post on April 2, 2001
titled Transaction rejected.

We have established relationships with a number of banks to
provide debit machines to simplify transactions for customer
purchases. Occasionally, we have experienced some difficulties
with the debit machine system and have trained our cashier staff
to immediately respond to such difficulties as failed and/or
rejected transactions.

In your case, Ms Juliana, however, it is clear that the
particular cashier staff handling your transaction was in error,
and we apologize for the inconvenience this has caused you.

Carrefour is taking this incident very seriously and has
already taken immediate action with BCA and has addressed the
staff responsible to ensure that this type of incident does not
recur.

We thank you for taking the time to write the experience and I
am confident this was an unfortunate one-off incident.

TRIYONO PRIJOSOESILO

Corporate Relations

Carrefour Indonesia