Carrefour apologizes

We would like to extend our apology to Juliana NR for the unpleasant experience she had in our store at Hayam Wuruk as described in her letter to The Jakarta Post on April 2, 2001 titled Transaction rejected.

We have established relationships with a number of banks to provide debit machines to simplify transactions for customer purchases. Occasionally, we have experienced some difficulties with the debit machine system and have trained our cashier staff to immediately respond to such difficulties as failed and/or rejected transactions.

In your case, Ms Juliana, however, it is clear that the particular cashier staff handling your transaction was in error, and we apologize for the inconvenience this has caused you.

Carrefour is taking this incident very seriously and has already taken immediate action with BCA and has addressed the staff responsible to ensure that this type of incident does not recur.

We thank you for taking the time to write the experience and I am confident this was an unfortunate one-off incident.

TRIYONO PRIJOSOESILO

Corporate Relations

Carrefour Indonesia