Caring airline

I recently returned to Indonesia from Malaysia on the low- cost, short-hop airline Air Asia. During the trip, a personal and professional disaster was avoided through the "heads up" effort of the Air Asia staff in both Kuala Lumpur and Jakarta.

In the hectic scramble to get my children to the front of the line and onboard in Malaysia, I left my laptop computer in the departing terminal at KLIA. The loss of this computer could have ruined me professionally. The computer case contained immigration documents that would have been nearly impossible to replace and the data on the computer, which had taken hundreds of hours to accumulate, had not been backed up.

Air Asia's employees were more than helpful with the recovery of the computer. The flight crew and representatives in both Jakarta and Kuala Lumpur were professional, prompt and courteous. As it turned out, the computer had been found exactly where I left it by an Air Asia employee. The Kuala Lumpur employee hand- carried the computer onto a next-day flight to Jakarta. Within 24 hours the computer had been returned to me, completely secured with all the documentation intact. One of the Jakarta representatives even offered to bring it to my house.

ERIC HALLETT Jakarta