Caring airline

Caring airline

I recently returned to Indonesia from Malaysia on the low-
cost, short-hop airline Air Asia. During the trip, a personal and
professional disaster was avoided through the "heads up" effort
of the Air Asia staff in both Kuala Lumpur and Jakarta.

In the hectic scramble to get my children to the front of the
line and onboard in Malaysia, I left my laptop computer in the
departing terminal at KLIA. The loss of this computer could have
ruined me professionally. The computer case contained immigration
documents that would have been nearly impossible to replace and
the data on the computer, which had taken hundreds of hours to
accumulate, had not been backed up.

Air Asia's employees were more than helpful with the recovery
of the computer. The flight crew and representatives in both
Jakarta and Kuala Lumpur were professional, prompt and courteous.
As it turned out, the computer had been found exactly where I
left it by an Air Asia employee. The Kuala Lumpur employee hand-
carried the computer onto a next-day flight to Jakarta. Within 24
hours the computer had been returned to me, completely secured
with all the documentation intact. One of the Jakarta
representatives even offered to bring it to my house.

ERIC HALLETT
Jakarta