Bouraq airlines

I have heard over the years many uncomplimentary things about Bouraq such that I felt it time to write and correct this. I have now traveled four times by Bouraq in the last three months, and have nothing but praise for the airline.

Particularly I would mention two months ago my experience in Batam. This was at the height of the haze/smoke problem. The plane was due out at 3:55 p.m. The airport had been closed in the morning because of haze; it was again closed at 3:30 p.m. because of rain which flooded everywhere. It was re-opened at about 5 p.m., but it was very hazy and getting dark. Garuda, Merpati and Sempati canceled all their flights, but good old Bouraq still kept going. The plane duly landed, and we took off at about 8 p.m. Never mind being late, we passengers were looked after in difficult circumstances.

Apart from that, the flights have been right on time, the cabin crew most courteous, and the snacks just as good as on other airlines.

DEREK C. SEAGROVE

Jakarta