Booking Garuda open return seat

Booking Garuda open return seat

While in Singapore late in January traveling on Garuda with an
open return to Jakarta, on Saturday, Jan. 25, I tried in vain to
book my return to Jakarta for Sunday afternoon. I called Garuda
airport number 654-24554 until late, just to get the recorded
reply that "all our staff are attending to flights, for
reservation please call 250-2888, for flight information 542-
4422".

I called 250-2888 for hours but could not get through. I could
not in my wildest fantasy believe that Garuda would give out the
wrong number on their answering service. But that is exactly what
they did. After checking with the operator, I found out that the
number had changed more than a year ago for both reservations and
flight information.

It was already Saturday afternoon when I got the right number
and finally got through to the Garuda office, just to be told by
a recorded message to have a nice weekend and that the office
would open again on Monday.

I kept trying all night and continued on Sunday morning to
phone the Garuda airport office, but there must have been an
extreme number of Garuda flights as the recorded message
continued to inform me that all staff were still busy attending
flights.

My question to Garuda is how do you expect me to book my
return flight in Singapore outside of office hours, and is it
really professional to give out phone numbers on your recorded
message that are more than a year old? Is it too much to ask for
a full-time telephone operator at your airport office?

Luckily it came to my knowledge on Sunday afternoon that my
wife, at my request late on Saturday, had managed to book a seat
for me from Jakarta.

SOREN LAX, Jakarta