Bitter experience with Jatayu

Bitter experience with Jatayu

On Sept. 27 my mother and three of my siblings left Medan for
Jakarta by Jatayu airplane (VJ-238) with a stopover at Batam.
From the outset the airline's service was very disappointing.

The flight, which was scheduled to leave Medan at 2:20 p.m.,
was delayed for four hours, and the plane took off at 6 p.m. and
arrived in Batam at 7 p.m.

When we left Batam, about 20 minutes after the plane was
airborne, the pilot was forced to return the plane to Batam and
make an emergency landing, due to an engine problem. The airline
promised to resume the flight the following day, on Sept. 28 at
10 a.m.

Unfortunately, another delay was announced: the plane would
take off at 4 p.m. Their reason was that the spare parts had only
arrived from Jakarta at 10 a.m. Worse still, the 4 p.m. flight
was postponed again until 11 p.m. on Sept. 28. Meanwhile, all the
passengers were taken to the terminal, and at midnight they were
driven back to the Oasis Hotel in Batam, with a fresh promise
that the following morning at 10 a.m., Sept. 29, the same plane
would fly them to Surabaya.

Yet another mishap befell the passengers because the promised
flight was delayed again until 4 p.m. on the same day. But the
flight to Surabaya was confirmed for 6 p.m.

I would expect both responsibility and clarification from
Jatayu on this chain of events, which has caused both material
and immaterial losses on our part.

ELFIAN JAYA ERWIN, Jakarta