BII Visa Card

BII Visa Card

As A BII visa cardholder since 1996, I am bewildered with the
issuance of a new visa card by BII that uses a different card
number from the old card number. My old card was automatically
extended according to the terms of the agreement. Surprisingly
the number of my new card was different from that of the old
card, and it was then that the complications began.

As usual, I pay my BII visa card regularly based on my new
card number. Suddenly on June 14, 2001 I received a phone call
and a warning letter from BII alleging that I had neglected to
pay my BII visa card for several months. According to a BII
officer, I didn't pay my old card and that means that I have to
shoulder the burden of accumulated interest and the charges for
the delay. I am of the opinion that BII visa card is guilty of a
bizarre act. Thus, I would like to ask BII visa management,
shouldn't BII visa card center issue a new card with the same
card number as the old card. By having a different number for the
new card, BII visa is prejudicing its customer.

JAYA WIJAYA

Depok, West Java