BII responds

In response to a customer's complaint published in The Jakarta Post, Oct. 7, 2000 titled Tough question for BII we would like clarify as follows: Based on our analysis and evidence tracing of the transaction on the Journal Audit from BII's ATM Center, about Rp 3 million was withdrawn by ATM, the PIN (Personal Identification Number) of which was valid and acknowledged by the customer herself.

We would like to warn our customers to be careful and always keep your ATM PIN and Phone PIN from anybody's knowledge, not to use numeric that is familiar to anybody such as date of birth, year of birth and phone number or any numeric that is easy to guess. Try to keep your PIN in your mind and not write or keep it close to your ATM card. Please also change your PIN number periodically.

DYAH PURWANTI R

Branch and Customer

Support Development

Bank Internasional Indonesia