BII credit card

BII credit card

I would like to share my experience of what happened when
recently I lost my BII credit card.

From Surabaya's Djuanda airport, I called the Card Customer
Service in Surabaya on Sept. 8 in the morning, reporting the
loss.

Returning to Jakarta I waited and waited, until Sept. 13 when
I called the Jakarta Customer Service in the morning.

I pressed the young lady to find out about the status of my
card as she had boldly informed me that it had already been quite
a while in the dispatch pipeline.

In the afternoon they informed my secretary that it would be
sent on Sept. 14, and that if I was not at home, I should leave a
note for the dispatcher to leave it with my servant or driver
etc., which I did.

But astonishingly, by the morning of Sept. 17 it had still not
arrived, and I am now wondering if it will ever come at all.

Y. SANTO

Jakarta