Beware of phony Makro staff

Beware of phony Makro staff

Sometime ago (Jan. 22, 1997), a shop assistant at Makro in
Pasar Rebo received a complaint from a cooperative in Bogor, West
Java that it had been cheated by two persons claiming to belong
to the "Makro company". Based on this complaint, the management
of PT Karabha Unggul/Makro in Pasar Rebo visited the victim to
get a detailed account of the incident.

The two persons, a man in his 40s and a woman in her 20s,
arrived in a red Kijang van. The phony Makro assistants had their
wares stacked in a Makro labeled trolley which was slightly
smaller than those found in Makro. One box contained the
following sales items: Super Mi noodles, toothpaste, bath soap,
eucalyptus oil and rose water.

One package comprised seven boxes at a very reasonable price.
The salespersons said they were doing a stock clearance. The
total amount paid by the cooperative for the items it purchased
came to Rp 2,300,000. The deceivers also offered electronic goods
and Makro membership cards. They left right after the transaction
was completed. When the cooperative began calculating the cost
for the goods it bought, it was discovered that the purchase was
worth only Rp 700,000.

The crooks stacked Super Mi, toothpaste and bath soap in the
upper layer in the box, while underneath, there was mostly
eucalyptus oil and rose water.

The cooperative said other cooperatives in the Bogor district
were also cheated by these fake assistants of Makro, who used the
same tactics.

Based on these incidents, the management of PT Karabha
Unggul/Makro is appealing to the public, Makro members and
customers to refuse the service of these phony Makro staff if
they show up at a home or any cooperative.

Makro never conducts door-to-door sales of its merchandise or
makes deliveries in any form. All sales activities are done in
Makro's eight outlets: Pasar Rebo (East Jakarta), Sidoardjo
(Surabaya), Kelapa Gading (North Jakarta), Meruya (West Jakarta),
Soekarno-Hatta (Bandung), Ciputat (South Jakarta), Alam Sutera
(Tangerang) and Kawasan 2100 Cibitung (Bekasi).

Makro Customer Recruitment Officers always carry ID cards
featuring their photographs and an assignment letter. All
membership fees are payable only at Makro cashiers. No Makro
employee is allowed to receive payments in any form.

The management of PT Karabha Unggul/Makro hopes that with this
open letter, there will be no more victims of the fake Makro
employees.

BASUKI ISMAEL

Human Resources and Industrial Relations Manager

PT Karabha Unggul/Makro, Jakarta