BCA's ATM at Wisma Indocement

Bank Central Asia's (BCA) automatic teller machine (ATM) located at Wisma Indocement on Jl. Sudirman has been down for days and nothing has been done about it.

My office is on the 11th floor of the building and it's very convenient for me to withdraw money and pay different kinds of bills through the ATM. Now that it is broken I have to find other ATMs in the surrounding area, which is a waste of time.

Is it possible that BCA thinks they have so many ATMs that one broken ATM can wait to be fixed, with no sense of urgency needed. Anyway, no other bank has as many ATMs as BCA, nor do the ATMs of any other bank offer the number of facilities as BCA's ATMs. Customers can and will have to wait for the broken ATM to be fixed.

ADRIANUS HIYUNG TJUNG

Jakarta