BCA explains

We thank Mrs. Leany N. Harsa for the input she has given us concerning the service at BCA Bogor (Telephone bill woes, Aug. 15), on receiving cash payments for telephone bills.

We understand her and her friend's disappointment because they feel they were discriminated against to the advantage of another customer.

On Aug. 21 we visited her and apologized. We explained that it was not our intention to give special treatment to anybody. It was quite possible that the person had left the queue for a deposit, a transfer or another purpose.

Mrs. Harsa has accepted our explanation.

PT Bank Central Asia

Jakarta