BCA ATM

We would like to thank Mr. I. Ingram for his input of Nov. 16, 1996, regarding a BCA ATM.

We apologize that we could not respond more favorably to his complaint. Our computerized records show that on Aug. 20, 1996, two withdrawals were made at the BCA ATM located at the World Trade Center Jakarta. At 20:01.18 and at 20:03.06 consecutively, each amounting to Rp 500,000. Both transactions were considered normal and successful as the ATM card and the PIN were correct and the money did come out of the machine for each transaction.

Considering the time difference, it is quite probable that for the second transaction, Mr. Ingram had already left when the money came out of the machine.

We would, therefore, remind all BCA ATM cardholders not to leave the machine before the whole transaction procedure is completed. For further information, our Customer Service Officers are always at your service, just call our 24-hour hot line service HALO BCA at 021 5208888.

PT BANK CENTRAL ASIA

Corporate Communications Division

Public Relations

and Promotion Bureau