BBD service

BBD service

On March 27, 1997 I had a bitter experience with Bank Bumi
Daya (BBD).

The Bank's service could be no worse. It is choked with
bureaucracy and red tape.

After queuing at many unmarked counters, I found myself at
last face to face - with the woman in charge with the transfer of
cash.

The woman in command did nothing but concentrate on activities
which were unrelated to the needs of customers. I then stood
alone and waited. I dreaded the precious moments lost wandering
from counter to counter.

Whole minutes had passed when another woman from a nearby
counter inquired if I was standing at the right spot. In
response, I claimed that I had been "directed" from counter to
counter and that at long last had stumbled upon the right one.

On overhearing my comments an elderly man approached me. He
then insisted that the spot upon which I stood was closed. As I
glanced over my shoulder a no-entrance strip had just been placed
behind me.
On awakening to the deception by this very BBD I tore to shreds
the formats for the money transfer I had enscribed earlier and
departed the bank in disgust.

I implore the BBD to improve its services. Let the counters
be marked clearly and no longer go unmarked.

Any clerk sitting behind a counter is entitled to serve
stand-by customers. Indirect serving activities can be carried
out elsewhere.

In the course of 52 years of independence, the natives of
Indonesia are entitled also to get the best of services, aren't
they ?

MAX H. FA'AH

Jakarta