BBD service

On March 27, 1997 I had a bitter experience with Bank Bumi Daya (BBD).

The Bank's service could be no worse. It is choked with bureaucracy and red tape.

After queuing at many unmarked counters, I found myself at last face to face - with the woman in charge with the transfer of cash.

The woman in command did nothing but concentrate on activities which were unrelated to the needs of customers. I then stood alone and waited. I dreaded the precious moments lost wandering from counter to counter.

Whole minutes had passed when another woman from a nearby counter inquired if I was standing at the right spot. In response, I claimed that I had been "directed" from counter to counter and that at long last had stumbled upon the right one.

On overhearing my comments an elderly man approached me. He then insisted that the spot upon which I stood was closed. As I glanced over my shoulder a no-entrance strip had just been placed behind me. On awakening to the deception by this very BBD I tore to shreds the formats for the money transfer I had enscribed earlier and departed the bank in disgust.

I implore the BBD to improve its services. Let the counters be marked clearly and no longer go unmarked.

Any clerk sitting behind a counter is entitled to serve stand-by customers. Indirect serving activities can be carried out elsewhere.

In the course of 52 years of independence, the natives of Indonesia are entitled also to get the best of services, aren't they ?

MAX H. FA'AH

Jakarta