Bank Lippo's Cirrus frustrating

Bank Lippo's Cirrus frustrating

I am holder of a Lippo ATM card bearing the Cirrus and Alto
logos No.705-15-01676-1. On Jan. 6, I withdrew Rp 400,000 from
the Bank Seri Partha ATM with the Cirrus logo at Legian in Bali.
The machine only produced a slip stating the amount withdrawn but
not the balance of my account. On Jan 7, I made another
withdrawal at Bank Nasional Indonesia bearing the Cirrus logo.
The amount was Rp 300,000. The slip mentioned a debit of Rp
640,000.

Back in Jakarta I contacted the Lippo Card Center. They
explained to me that each rupiah withdrawal through Cirrus is
converted into U.S. dollars using the prevailing exchange rate.
It also applies to me although my savings account is in rupiah.

My first withdrawal entailed a debit of Rp 600,648 inclusive
of the conversion with an extra Rp 20,000 for the ATM transaction
fee; my second withdrawal cost me Rp 403,949 plus Rp 20,000. So,
the two withdrawals amounting to Rp 700,000 led to a debit of Rp
1,044,598.

I felt the transactions were extremely disadvantageous to me,
further, when I applied for the ATM card Bank Lippo did not
inform me at all about this system. Only after my complaint to
the bank, did a Bank Lippo staff member, Ibu Krisna, give me an
explanation of the two systems determined by the bank management.
She advised me to use Alto instead of Cirrus.

Frankly speaking I feel cheated by Bank Lippo. If the
management has set the rules, why have they not taken preventive
measures to guard their own customers against loss? I am sure not
all holders of Lippo ATM cards with the Cirrus logo are aware of
the debit system. Bank Lippo should not cover up its system and
must start explaining when cases have occurred.

IKE HASNA DEWI

Jakarta