Bank customer unprotected

Bank customer unprotected

I am a Fix 'n Fast (credit card) holder at Bank Danamon. For
two years, I have been making my monthly payments through a Bank
Danamon teller, with the imposition of a Rp 5,000 fee per
transaction (I was not informed of this fee prior to
signing up to Fix 'n Fast).

As of July 1 the fee was increased to Rp 15,000 (a 300 percent
increase) for non-customers (I do not have a savings account at
Danamon). As a cardholder, I am very disappointed in and even
furious at the bank management's arbitrary and unilateral
decision to raise the fee 300 percent.

The Bank Danamon management is collaborating with four
other banks in implementing this policy! My question is, who is
protecting us as consumers? Clearly, I did not succeed in
settling this problem when I talked with bank employees. All they
could say was that it was the policy of the management.

ROOSSETIATI PRIYANTO, Jakarta