Bad business

Bad business

Recently I had to send US$400 via Western Union Quick Pay. I
went to the Kuta branch of Bank BII who are the agents for
Western Union. They would not accept U.S. currency of $400 but
told me I could change the dollars into rupiah at a low rate and
then buy dollars at a higher rate which I could then send. What a
rip off!

I then withdrew the sum of Rp 3,484,000 (at the prevailing
exchange rate of the day) Rp 8,710 =$400 plus Rp 133,000 charges,
from my BII A/C and sent it. I then received notification from
the recipient that they had only received $389 from Western
Union. I queried this with bank BII and was told that BII don't
use the same exchange rate as Western Union. I feel that this is
bad business ethics on the part of Bank BII and Western Union.

I would like an explanation from both.

DIETMAR DUXORTH

Denpasar, Bali