Bad Bouraq's service

Bad Bouraq's service

For July 23 I booked through Tunas Indonesia Tour & Travel
Bali 11 tickets from Jakarta to Balikpapan and on July 26
Balikpapan to Ujungpandang.

The booking was made as a split booking of 4 pax, 6 pax and 1
pax.

Due to a heavy delay of Royal Jordanian Airlines flight
Vienna - Amman, my 11 guests did not reach the Royal Jordanian
flight to Jakarta on July 22 which was scheduled to arrive at
6:40 p.m.

My agent in Jakarta, Tima Wisata cancelled the Bouraq flight
for July 23 right after finding out that the 11 guests would not
arrive that evening. (Tickets have been stamped by Bouraq airport
staff). The 11 guests finally arrived on July 24 at 9:40 a.m. by
Gulf Air, so it was impossible to use the Bouraq flight 205
leaving Jakarta at 9:35 to Balikpapan. I had to buy 11 new
tickets on Garuda to provide the program these people had paid
for.(over 12 million rupiah)

I received the stamped tickets on July 30 in the evening. The
next morning Tunas Indonesia contacted Bouraq Denpasar and was
informed by a staff that an administration fee of Rp 75.000 per
ticket has to be paid, when the tickets has a "cancelled" stamp.
Tunas sent the tickets to Bouraq Denpasar on July 31. I did not
hear anything from Tunas, nor Bouraq for one week so I called and
was informed, that Bouraq now is asking for 25 percent
cancellation fee per ticket and I should be patient, as they are
still processing the case. The reason for the 25 percent
cancellation fee is "not cancelled in time."

I like to ask the Bouraq managment, what does that mean "not
cancelled in time?

The flight was cancelled immediately after my Jakarta agent
was aware the group would not arrive that day (about 7:30 p.m.).

I cannot accept to pay 25 percent cancellation fee per
tickets, as I was informed that the fee is Rp 75,000 per ticket .
This is what I have charged my overseas tour operator. How could
I possibly ask for more money now.

I wonder also how much time Bouraq still needs to pay the
money back for services they have not given! I paid the tickets
well in advance and the money had to be sent right away to Bouraq
Denpasar.

SYBILL BALDAUF

Denpasar, Bali