Asuransi Allianz Life responds
Asuransi Allianz Life responds
Referring to the letter from Benny Sudjati entitled Experience
with Allianz Insurance in The Jakarta Post on Feb. 4, 2003, we
would like to explain as follows.
On Dec. 12, 2002 Benny Sudjati, with a prescription from a
physician for Zinaxin High Strength, went to pick up his medicine
at the dispensary of Omni Medical Center. At that time, one of
the dispensary employees informed him that the drug was not
covered by the insurance company since it is categorized as a
food supplement or as traditional medicine.
On Dec. 20, 2002 Benny Sudjati submitted a medical claim (for
reimbursement) for Zinaxin for the amount of Rp 127,750 to PT
Asuransi Allianz Life Indonesia.
Upon inquiry, the official distributor of Zinaxin in
Indonesia, PT Brumas Libera Corpora gave the following
information:
* Zinaxin High Strength is categorized as "Health Food/Food
Supplement/Traditional Import.
* Zinaxin is registered at the Supervisory Agency for Drugs and
Drinks (BPOM) as a "Traditional Import" with registration number
batch code TI 024304491.
In line with the statement of PT Asuransi Allianz Life
Indonesia, chapter 9 article 4 of the insurance policy, the
company has rejected the claim from Benny Sudjati.
In order to clarify the matter, PT Asuransi Allianz Life
Indonesia arranged a meeting with the management of Bank of Tokyo
Mitsubishi where Benny Sudjati is employed. The management of
Bank of Tokyo Mitsubishi have understood the matter and consider
it settled.
SITI THAJEB, Public Relations Manager, PT Asuransi Allianz Life
Indonesia, Jakarta