Asuransi Allianz Life responds
Referring to the letter from Benny Sudjati entitled Experience with Allianz Insurance in The Jakarta Post on Feb. 4, 2003, we would like to explain as follows.
On Dec. 12, 2002 Benny Sudjati, with a prescription from a physician for Zinaxin High Strength, went to pick up his medicine at the dispensary of Omni Medical Center. At that time, one of the dispensary employees informed him that the drug was not covered by the insurance company since it is categorized as a food supplement or as traditional medicine.
On Dec. 20, 2002 Benny Sudjati submitted a medical claim (for reimbursement) for Zinaxin for the amount of Rp 127,750 to PT Asuransi Allianz Life Indonesia.
Upon inquiry, the official distributor of Zinaxin in Indonesia, PT Brumas Libera Corpora gave the following information: * Zinaxin High Strength is categorized as "Health Food/Food Supplement/Traditional Import. * Zinaxin is registered at the Supervisory Agency for Drugs and Drinks (BPOM) as a "Traditional Import" with registration number batch code TI 024304491.
In line with the statement of PT Asuransi Allianz Life Indonesia, chapter 9 article 4 of the insurance policy, the company has rejected the claim from Benny Sudjati.
In order to clarify the matter, PT Asuransi Allianz Life Indonesia arranged a meeting with the management of Bank of Tokyo Mitsubishi where Benny Sudjati is employed. The management of Bank of Tokyo Mitsubishi have understood the matter and consider it settled.
SITI THAJEB, Public Relations Manager, PT Asuransi Allianz Life Indonesia, Jakarta