Amex to instruct trainers

Amex to instruct trainers

JAKARTA (JP): American Express Company (Amex), a U.S. charge
card company, will hold four-days of instruction here next week
for trainers in tourism customer service.

Bill Pardos, general manager of Amex Indonesia, told reporters
here yesterday that 30 people from various tourism-related
organizations had been selected to participate in the training.

Upon completion of their education, the local trainers will be
assigned to instruct other trainers. They, in turn, will train
some 60,000 front-liners, such as receptionists, bell boys and
room service officials, over the next few years.

According to Pardos, a group of instructors from British
Columbia will conduct the education process.

He said that because thousands of tourists who visit Indonesia
are customers of Amex, the company decided to help the government
improve services in the tourism industry. (09)