Amex steps up support service

Amex steps up support service

JAKARTA (JP): American Express has provided additional
emergency support service to assist customers in Indonesia and
those who have had to leave the country, the company said
yesterday.

A company vice president Marek H. Luba said in a statement
that the American Express travel office here was continuing to
provide services amid the current difficulties and extra measures
were being taken to ensure maximum protection for both staff and
customers.

He said the company's customer service center had been
operating on a 24-hour basis with backup support from the
company's regional operating centers across Asia.

"We have been able to maintain services for customers in
Indonesia by mobilizing additional resources in Malaysia,
Singapore, Australia, and around the region." he said.

"There is a lot of continuing emergency support that needs to
be provided, including new accommodation and ongoing travel
arrangements."

He said additional customer service facilities have been set
up in a Jakarta hotel to assist members, travelers with all
inquiries relating to traveler's cheques, travel and hotel
accommodation arrangements and other member services.

American Express has also chartered a number of aircraft for
the timely evacuation of members, travelers and some non-
Indonesian employees.

"Over the past few days, we have moved fast to step up our
emergency service support to provide our customers with the best
possible services in such difficult circumstances," Luba said.

"We'll continue to do everything possible to honor our service
commitment to costumers whilst ensuring the safety and welfare of
our people in Indonesia." (jsk)