AMEX responds

AMEX responds

With regards to Ms. Ong MY's letter which appeared in The
Jakarta Post on Nov. 21, 1995, we would like to take this
opportunity to apologize for the unnecessary problems that she
encountered with her application for a supplementary card.

Achieving customer satisfaction drives everything that we do
as a company and we place an overriding commitment to pursuing
this. Achieving this 99 percent of the time falls short of our
goals, and the only way we can continuously improve our services
is through invaluable feedback that we receive from our
customers.

Once again we extend our apologies to Ms. Ong MY and thank her
for taking the time to bring this matter to our attention. We can
think of no occasion where we have failed to learn from negative
criticism.

ROY TAN HARDY

Director, Marketing & Sales

American Express, TRS Indonesia