Airport tax included

Airport tax included

I would like to question the practices of Sempati Air with
regards to their round-trip airfares to Singapore. I bought a
ticket from a travel agent who charged me airport tax. According
to them it was normal practice with Sempati Air.

On returning from Singapore, I was asked to pay the airport
tax. I explained to them, at the check-in counter in Singapore,
that the tax was already paid for in Jakarta. They said that
there was no such thing with Sempati Air and I had to pay the
airport tax. After returning to Jakarta, I checked with the
travel agent regarding the tax and they asked for the invoice,
the copy of the ticket and the boarding pass for clarification.
Unfortunately I left the boarding pass in the airplane.

I gave them the invoice copy and the ticket. They promised to
follow up. According to them, Sempati Air cannot refund the
amount since there is no boarding pass. Only Sempati Air seems to
follow a rule of issuing tickets that include the Singapore
airport tax. Why? Why create such an unnecessarily complicated
system? The monetary amount is very minor but the fraudulent
practice isn't.

SUPRIYA VENKAT

Jakarta