Air France responds

I am writing in response to Pauline Bohm's letter (May 21) about a problem with excess luggage at the Air France check-in counter at Munich airport.

Air France is concerned about this reported occurrence and, although it happened almost five months ago, we will examine the facts relating to it.

It is normal practice for airlines to charge customers who travel with excess baggage. The fundamental purpose for doing this is safety. Airlines need to ensure that all flights do not takeoff for their destinations overloaded.

In Bohm's case it appears the process of lightening her baggage and paying excess baggage charges for the remainder took longer than normal and the reasons for this will be investigated.

All airline counters are closed a certain number of minutes before scheduled departure time. This is necessary for airlines to maintain air traffic punctuality and deliver passengers to their destinations at the times scheduled. It is difficult for airlines to ignore the exceptions of a planeload of passengers who have made plans based on arriving on time at their destinations.

Air France prides itself on its quality of service and ability to fulfill passengers' expectations for safe, smooth, and quick transport to 175 destinations across the world. Air France has one of the most efficient aeronautical systems in Europe and in- cabin innovations second to none.

Air France has an office in Jakarta and is happy to respond to inquiries at the following number (021) 5202262.

CHRISTIAN HERPIN

Regional General Manager

Air France

Jakarta