ACA insurance disappoints me

I have a Polis Standar Kendaraan Bermotor policy, No. 21-01-02-013613, with PT Asuransi Central Asia (ACA) for my Hyundai Traje, license number B 8078 MT. On Sept. 11 on Jl. Pramuka a motorcycle crashed into the back of my car, causing subsequent damage.

I let my staff file a claim with ACA at the Duta Merlin branch. After checking the damage, Gunawan, an ACA employee, said they would provide me a substitute car while my car was repaired, which would take about 10 days.

The next day we took the car to the appointed workshop, PT Pirasa Kencana Motor. However, the workshop had not received a work order from ACA. We had to wait and, to my disappointment, they informed us that we could not have a substitute car as no car was available. Nobody at ACA seemed to be able to come up with a satisfactory solution to my problem.

If they cannot provide a substitute car, they should delete the clauses concerning this matter from the company's policy.

IMELDA SARI

Jakarta