Sony responds to complaints
Responding to Pieter Johannes' letter Sony's sorry after-sales service (The Jakarta Post, Feb. 25), we would like to inform Johannes that relevant parties in Sony Singapore have been alerted about the issue and have already been in contact with him.
After verification by Sony Singapore with the dealer concerned, the Johannes purchase was covered by Singapore local warranty, although there was an option for overseas warranty coverage. Such warranty is known as VAIO Overseas warranty (VOS), which has to be purchased and covers certain designated countries, excluding Indonesia. Detailed explanations of VOS can be found at the following URL: http://vaio- online.sony.com/sg/vaio/Accessories/VOS-3701- SG_detail0.html
RAYMOND GANI CRM Department Head Sony Customer Information Center PT. Sony Indonesia