{
    "success": true,
    "data": {
        "id": 1961784,
        "msgid": "wuling-responds-to-surabaya-case-causing-consumer-losses-1788609265",
        "date": "2026-09-05 18:30:00",
        "title": "Wuling Responds to Surabaya Case Causing Consumer Losses",
        "author": "",
        "source": "CNBC",
        "tags": "",
        "topic": "Business",
        "summary": "Wuling Motors has issued an official apology following a controversial vehicle transaction in Surabaya that resulted in losses for consumers. The company identified breaches of standard operating procedures by certain sales personnel and has pledged to take corrective action against the involved dealership.",
        "content": "<p>A case involving Wuling vehicle purchase transactions in Surabaya\nthat disadvantaged consumers has caused a stir on social media. Wuling\nMotors has now broken its silence regarding the issue.<\/p>\n<p>In a statement on its official website, Wuling Motors apologised for\nthe losses and inconvenience caused to consumers. The company discovered\nviolations of standard operating procedures (SOP) by certain sales\npersonnel in this case.<\/p>\n<p>\u201cBased on the results of our investigation, violations of standard\noperating procedures (SOP) were found to have been committed by certain\nsales personnel during the transaction process. Wuling Motors emphasises\nthat the company does not tolerate any form of action that contradicts\ncompany procedures or that may harm consumers,\u201d stated Wulng Motors, as\nreported on Saturday (5\/9\/2026).<\/p>\n<p>Wuling Motors also mentioned that it will take action and corrective\nmeasures regarding the relevant dealership. Additionally, an evaluation\nwill be conducted to ensure that the service process runs in accordance\nwith regulations.<\/p>\n<p>Wuling Motors promised that consumers can receive their rights when\ntransacting within the official dealer network.<\/p>\n<p>\u201cWe are also committed to ensuring that every consumer receives their\nrights when transacting across the entire Wuling Motors official dealer\nnetwork, in accordance with applicable standards,\u201d the company\ncontinued.<\/p>\n<p>Wuling Motors also ensured that it will strengthen supervision\nregarding the implementation of SOPs within its official dealer network.\nIt is hoped that this step can maintain service quality and prevent\nsimilar incidents in the future.<\/p>\n<p>\u201cWuling Motors appreciates the trust placed in us by consumers and\nwill continue to strengthen supervision over the implementation of\noperational standards across the official dealer network to maintain\nservice quality and prevent similar occurrences in the future,\u201d\nconcluded Wuling Motors.<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/wuling-responds-to-surabaya-case-causing-consumer-losses-1788609265",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}