Why the extra charge?<\/p>\n
For the past two years my family and I have subscribed to
\nIndovision. The service has been relatively tolerable (despite a
\nfairly intolerable decoder box), although expensive. We paid over
\nRp 2 million to sign up for the service, back when the rupiah was
\nRp 2,450 to the dollar. No problem, we both wanted to be able to
\nwatch international television, including CNN, BBC, ESPN, Star
\nSports, HBO, Discovery Channel, etc. The channels selected for
\nrebroadcast by Indovision were OK. The service increased in price
\nduring the two years, but did not keep up with the devaluation of
\nthe rupiah, so again, no real objection.<\/p>\n
Recently, Indovision announced it was ending its relationship
\nwith Star, and would replace some channels. The company even ran
\nan advertisement in the Indonesian Observer announcing this
\nchange. Of course, some of us with certain equipment would need
\nto switch our cards to be able to receive the new programs.<\/p>\n
On Dec. 13, Indovision went blank. On Dec. 14, I called to
\nfind out what the story was. It seems that we must pay an
\nadditional Rp 950,000 to continue to watch Indovision. Our only
\noption is to cancel our account and take a loss on our now
\nobsolete decoder box.<\/p>\n
Is there not a ministry that must approve all charges from a
\nmonopoly such as Indovision? How can the company simply charge
\nall their existing customers another Rp 950,000 to maintain what
\nthey had been receiving all along? We did not ask for the change
\n-- Indovision could not maintain its contract with Star for some
\nreason, most likely financial. Why do we, the customers, have to
\npay for Indovision's problems with their change of satellite (it
\nseems that our existing parabola antenna won't pick up the new
\nsatellite Indovision has selected)? We paid for the original
\nparabola antenna two years ago when we first signed up for
\nIndovision. And now we can throw it away, without compensation
\nfrom Indovision for their problems.<\/p>\n
I would like to ask Indovision to explain why we must pay this
\nextra charge. Hopefully someone there understands customer
\nrelations, and someone from the telecommunications ministry can
\nforce Indovision to rescind this unannounced and unjustified
\ncharge.<\/p>\n
ENDANG TAWANGSIH<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/why-the-extra-charge-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }