{
    "success": true,
    "data": {
        "id": 1763222,
        "msgid": "why-americans-prefer-samsung-over-iphone-1780158633",
        "date": "2026-05-25 13:38:00",
        "title": "Why Americans Prefer Samsung Over iPhone",
        "author": "Reza Wahyudi",
        "source": "KOMPAS",
        "tags": "",
        "topic": "Business",
        "summary": "Samsung has overtaken Apple in American customer satisfaction, scoring 81 points versus Apple\u2019s 80 in the ACSI 2026 survey. The Galaxy S Series led with 84 points, with improvements in battery life and practical AI features cited as key drivers. However, foldable devices continue to face more complaints than standard smartphones.",
        "content": "<p>The United States has long been considered Apple\u2019s stronghold, but a\nsurprising fact has emerged: smartphone users there are more satisfied\nwith Samsung devices than Apple\u2019s. This is confirmed by the American\nCustomer Satisfaction Index (ACSI) Telecommunications, Cell Phone, and\nSmartwatch Study 2026 report released on 19 May. Samsung surpassed Apple\nwith a customer satisfaction score of 81 points, while Apple trailed\nnarrowly at 80 points. Last year, the two tech giants were tied. In the\nspecific device category, Samsung\u2019s premium Galaxy S series led with 84\npoints, outperforming Apple\u2019s latest iPhone line at 82 points and\nGoogle\u2019s flagship at 80 points. This victory is a crucial achievement\nfor Samsung in the fiercely competitive US market. The consistent high\nsatisfaction levels indicate Samsung\u2019s efforts in delivering seamless\nuser experiences and after-sales service have been highly successful\nwith American consumers. ACSI noted that overall smartphone satisfaction\nhas improved due to features now considered genuinely useful in daily\nuse. One of the most praised functional improvements is battery life for\neveryday use. For the first time, AI-powered features were included as\nan indicator in this year\u2019s survey. The result is that many users now\nview AI features as genuinely practical tools, rather than mere tech\ngimmicks or experimental features. Beyond these key factors, ACSI said\noverall consumer satisfaction also rose due to improvements in device\ndesign, physical durability, connectivity, and app integration. However,\nfoldable devices generally received more consumer complaints than\nstandard smartphones.<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/why-americans-prefer-samsung-over-iphone-1780158633",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}