Whose money is safe in BCA?<\/p>\n
As a Director of Studies at a language school in Bekasi, I
\nsuggested that our new office boy should open an account at BCA.
\nIn this way, the money he had saved to take home to his wife and
\ntheir baby in Central Java, would be safe.<\/p>\n
Unfortunately, a thief stole his bank book on Dec. 27, 1999,
\nin the evening. Accordingly, I told him to go to his BCA branch
\n(Kemang Pratama) to report the loss and ask them to close the
\naccount. Consequently, he went the next day when the bank opened
\nat 8:30 a.m. He was told that he needed a formal letter from the
\npolice station to report the loss. Two-and-a half hours later he
\nreturned with the police letter. They then closed the account and
\nhe was told that the balance was only Rp 24,295.27, and they
\nwould deduct Rp 5,000 for closing the account.<\/p>\n
When questioned further, Rita at Customer Services checked and
\neventually told our office boy that somebody had already taken
\nout Rp 475,000 (the maximum the thief could take out) from his
\naccount from the BCA branch at Tangerang. He was then given a fax
\nof the withdrawal slip which had three signatures, each of which
\nwas different. None of them were the same as his real signature.
\nHe came back to the school with only Rp 19,300 plus frustration,
\ndisappointment and stress.<\/p>\n
Then, the Director, the office boy and myself went to Kemang
\nPratama branch to question this. We spoke to Mr. Wardjono, the
\nbranch manager, who accepted that the three signatures were not
\nthe same as the office boy's signature. He then contacted the
\nTangerang branch to ask for more information. Later, he called us
\nback, and said he could not do anything, as the Tangerang branch
\nsaid the signatures looked OK. When Mr. Wardjono was asked to put
\nthis in writing, he refused, saying any letter from him must be
\ncountersigned by head office.<\/p>\n
I am truly disappointed by the service of BCA. First, the
\nCustomer Service department had no sense of urgency. Second, BCA,
\nbeing the most widespread bank in Indonesia, seems to ignore the
\nordinary people, who trust their Lebaran savings in their bank.
\nThird, if the BCA teller questioned the signature (she had asked
\nthe thief to sign a third time), why didn't she ask him to show
\nhis ID card? Otherwise, this could happen to my or anybody else's
\naccount. So, whose money is safe in BCA?<\/p>\n
DAVID SANDERS<\/p>\n
Bekasi, West Java<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/whose-money-is-safe-in-bca-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }