During Ramadan and Eid al-Fitr (RAFI) 2026, Telkomsel reaffirmed its\n\u2018Melayani Sepenuh Hati\u2019 commitment so that customers in West Java\n(Jabar) and surrounding areas can observe Ramadan wholeheartedly.\nCustomers will be reassured by 24\/7 customer service, and will have a\nmore memorable experience with a range of special RAFI offers from\nTelkomsel, as well as safer connectivity with Telkomsel\u2019s leading and\nwidest coverage at every important moment of worship, family gathering,\nand travel during Mudik.<\/p>\n
Telkomsel projects that the peak payload in the Jabar region will\nreach around 5.52 PB, an increase of about 15.7% compared to normal days\nthis RAFI period, as customers\u2019 digital activities span categories\n(video streaming, communications, games, online shopping and social\nmedia). The highest growth in customers is predicted in the city of\nKuningan at 64%.<\/p>\n
General Manager Region Network Operations and Productivity Jabar\nTelkomsel, Danny Agus Triawan, explained Telkomsel wants customers to\nfeel calm because the network is strong and reliable. With network\nstrengthening and the latest technology, Telkomsel stands ready to\nmaintain connectivity quality so customers are comfortable using digital\nservices. From worship, to communicating with family, to enjoying\nentertainment and staying productive anytime and anywhere during Ramadan\nthrough Idulfitri.<\/p>\n
\u201cTo ensure the network remains safe in the face of traffic surges, we\nhave optimised the network at 45 priority points (Points of\nInterest\/POI) across categories (special\/crowded areas, transport, mudik\nroutes, residential areas, and places of worship).\u201d<\/p>\n
Then Dany Telkomsel also implemented Autonomous Network based on AI\nfor end-to-end 24\/7 monitoring (early detection, diagnostics, and\nautomatic repair), 11 Network Readiness Posts to safeguard service\nquality. Also deploying 3 COMBAT units (Compact Mobile BTS) at locations\nwith high potential density, to ensure capacity and signal quality\nremains prima. Drive tests covering more than 504 km (including more\nthan 330 km on tol roads) to ensure coverage and the quality of voice\nand data services remains safe and adequate.<\/p>\n
\u201cEnsuring that customer connections and family stay stable, whether\nat home or away, is also part of Telkomsel\u2019s commitment to serve\nwholeheartedly so that every Telkomsel customer can observe Ramadan\nwholeheartedly,\u201d he concluded.<\/p>\n
According to Dany, during Ramadan and Idulfitri, various digital\nexperiences of customers are supported by Telkomsel\u2019s leading network\nperformance which has officially been recognised for having the highest\ninternet speeds and consistent quality. The Opensignal Mobile Network\nExperience Report December 2025 edition officially places Telkomsel as\nthe leader in 11 of 16 network metrics, including 5G Video Experience,\n5G Games Experience, 5G Download Speed, 5G Upload Speed, 5G Coverage\nExperience, and 5G Availability in Indonesia.<\/p>\n
Meanwhile, General Manager Mobile Consumer Business Region Jabar\nTelkomsel, Anandoz Bangsawan, stated that this Ramadan, the company\ntruly wants to be by the side of customers in Jabar and surrounding\nareas, accompanying every step wholeheartedly with services ready to\nhelp at any time, offering a range of special offers and ensuring the\nnetwork remains reliable. All this is done so customers can observe\nworship more calmly, connect without hindrance, and feel the warmth of\nmeaningful connections.<\/p>\n
\u201cTo ensure easy access to assistance and services, Telkomsel operates\nfour Telkomsel Siaga posts (one flagship post and three regular posts)\nduring 11-28 March 2026. Customers can activate and top up various\nTelkomsel products, access SIM\/eSIM migration services, obtain\nMyTelkomsel service assistance, and exchange Telkomsel POIN,\u201d he\nexplained.<\/p>\n
TELKOMSEL SIAGA POSTS<\/p>\n
Anandoz added, to complete the range of customer service points,\navailable through the MyTelkomsel app, website www.telkomsel.com, social\nmedia @telkomsel<\/span>,\nCall Center 188, hundreds of GraPARI Siaga, and tens of thousands of\nSiaga Outlet partners nationwide. Digital channels are also strengthened\nthrough RAFI Digital on TikTok, AI Travel Assistant in MyTelkomsel as a\nmudik guide, and SISCAMLING (AI-based anti-scam protection) for safe\ncommunications.<\/p>\n SPECIAL OFFERS<\/p>\n [Ramadan Package Details] To make Ramadan more memorable for\ncustomers, Telkomsel has prepared special package options for SIMPATI\ncustomers (Seru Sahur, Seru Ngabuburit, Seru Mudik, Seru Nonton,\nSurprise Deal), for Halo customers (Halo Meaningful Deals, RoaMAX\nUmroh), and for by.U customers (Package SOTR \u2013 Sahur On The Road, Gas\nPushrank Pack, Ucoin Ramadan),\u201d he added.<\/p>\n For home connectivity, Anandoz noted there are IndiHome promos (Promo\nInstallation Fee, Promo Higher Speed), Orbit packages (Orbit Ramadan\nPromo, Sahur & Ngabuburit), and EZnet offers (Promo Installation\nFee). Customers can also assist those in need to mudik by donating\nTelkomsel Poin through the Mudik Hepi loyalty program.<\/p>\n General Manager Household Consumer Business Region Jabar Telkomsel,\nPutro Dewanto, said, Serving wholeheartedly is not just a campaign, but\nTelkomsel wants to accompany customers to enjoy Ramadan and Idulfitri\nwith meaningful digital experiences.<\/p>\n \u201cWhatever the needs\u2014from sahur and ngabuburit, to gathering with\nfamily, sharing goodness, mudik, and celebrating the day of\nvictory\u2014Telkomsel is ready to be there. All of this is part of our\ncommitment to continue delivering value through connectivity, services,\nand the best solutions,\u201d he concluded.<\/p>",
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