TV Media disputes consumer agency charges<\/p>\n
JAKARTA (JP): PT Telemedia Internusa, better known as TV Media
\nIndonesia, has charged the Indonesian Consumers Foundation with
\nexaggerating customers' complaints about its service.<\/p>\n
Dharma, area operations manager of Singapore-based TV Media,
\nsaid last week that the foundation has a \"biased\" opinion of his
\ndirect response business.<\/p>\n
\"I was pretty disappointed .... it is very biased against TV
\nMedia. The whole content is totally misunderstood,\" Dharma told
\nThe Jakarta Post.<\/p>\n
TV Media, established in early 1995, was the first company to
\nrun a direct response and information commercials business in the
\ncountry. It also has offices in other countries.<\/p>\n
Dharma said that the foundation officials he met admitted that
\nthey spoke in general and they knew there are four other
\ncompanies which run direct response businesses in Indonesia.<\/p>\n
Earlier this month, the foundation announced it had received
\nmany complaints from the public about TV Media's late delivery
\nand shoddy goods.<\/p>\n
Foundation chairperson Tini Hadad said yesterday that most
\ncomplaints were about the late delivery of TV Media products.<\/p>\n
\"We received complaints from the consumers, by telephone and
\nthrough the newspapers about TV media. From newspapers, we
\nrecorded four complaints,\" Tini said.<\/p>\n
Dharma said, \"Of course there are complaints. There's no such
\nthing in any business as no complaints. We don't sell one
\npiece ... we sell thousand of pieces. ... we don't want
\ncomplaints to happen too, but they do.\"<\/p>\n
Consumers in East Jakarta and South Sulawesi wrote in
\nnewspapers last year that the company had failed to send their
\nproducts at the time it promised.<\/p>\n
\"We never mentioned the delivery time of what was spent, what
\nwe did is provide the delivery,\" Dharma said.<\/p>\n
He explained that when the consumers called, it was their top
\npriority to inform prospective customers that the delivery time
\nis normally two to four weeks on general items. \"But for really,
\nreally hot, saleable items, we normally inform them the delivery
\nwill take four to six weeks,\" Dharma said.<\/p>\n
A consumer in East Jakarta told the foundation that the Sumi
\nknife he bought broke while his wife was using it to cut an
\napple. Another consumer claimed that a TV Media official refused
\nto refund his money although the super slicer he bought did not
\nwork. The official finally agreed to replace the super slicer
\nwith a new one after a bitter argument.<\/p>\n
Besides TV Media, the four other companies who conduct direct
\nresponse businesses are: GAMA, MOG, Nabela TV Shopping and
\nTeleshopping 2000.<\/p>\n
Tini added that other direct response businesses also received
\ncomplaints.<\/p>\n
General manager of GAMA, the first national company which ran
\na direct response business, Iwan S. Surya, said that his company
\ntakes consumers' complaints seriously.<\/p>\n
\"As a newcomer in the direct response business, we take
\nconsumers' complaints seriously... to evaluate our services,
\nwhether we've done a good job or not. If it's not good, we will
\nuse the input to improve the company,\" Iwan said. (31)<\/p>",
"url": "https:\/\/jawawa.id\/newsitem\/tv-media-disputes-consumer-agency-charges-1447893297",
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