Trust and Citibank's ATM<\/p>\n
On Sept. 21, 1999, I hastily withdrew money from Citibank's
\nautomatic teller machine at their branch office in Pondok Indah.
\nThe amount of money from the machine was Rp 100,000 short. I was
\nunlucky that I was aware of it when I was already on the road. I
\nreturned to the bank immediately and informed Ms. Dede at the
\nfront desk.<\/p>\n
On Oct. 16, 1999, I received bad news from Ms. Dede. Citibank
\nsaid there was no surplus of Rp 100,000 at the ATM. Another
\nCitibank employee sporting an orange sweater explained to me in
\ndetail the technical workings of the machine. However
\nsophisticated his explanations and however sympathetic his
\nattitude, there was no money coming to me. Both the employees
\nasked me emphatically whether there was a witness when I was
\nwithdrawing the money from the machine. Does it mean that I
\nshould tug along a Citibank employee or guard every time I want
\nto take money from the slot machine just in case the Citibank ATM
\nis erratic?<\/p>\n
I have entrusted my money to Citibank. This trust has now
\nfaded considerably. I have come to realize that a Citibank
\ncustomer is on the weaker side and is not an equal partner.<\/p>\n
I do not need a technical explanation (again) from Citibank. I
\njust want to propose that Citibank recruit special personnel to
\nassist customers who want to use their ATM. They will be eye-
\nwitnesses if the super-sophisticated teller machine casts bad
\nluck on a customer, as happened in my case.<\/p>\n
E.J. ARDANESHWARI<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/trust-and-citibanks-atm-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }