Trouble at Columbia<\/p>\n
From Republika<\/p>\n
The VCD player I bought at Columbia Cilandak (Cahaya) on Jl.
\nKKO, South Jakarta, in March 2000 broke down early in May. It was
\nstill under warranty so I went to the shop to file my claim.
\nColumbia's service turned out to be disappointing and
\nunprofessional.<\/p>\n
When my wife collected the VCD a shop attendant told her it
\nhad been repaired. But when it was switched on at home, it was as
\ndefective as before. Upon inspection I discovered that the seal
\non the back of the VCD player was intact. This means Columbia had
\nnot done any repairs.<\/p>\n
So, Columbia led me up the garden path. I went back to the
\nshop to have the VCD repaired again. This attempt has so far not
\nyielded any results. The VCD is still unusable, and the employees
\nat Columbia give complicated explanations and tend to shrug off
\nresponsibility.<\/p>\n
With this letter, I would like to ask Columbia the following
\nquestions: Is the procedure for a guaranty claim this difficult?
\nOr is Columbia only able to sell its goods without offering any
\nafter-sales service?<\/p>\n
People should take caution in purchasing electronic goods at
\nColumbia Cilandak. I am sure that I am not the only victim.<\/p>\n
HARDI SOFYAN<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/trouble-at-columbia-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }