{
    "success": true,
    "data": {
        "id": 1679406,
        "msgid": "transjakarta-evaluates-royaltrans-booking-system-1776253850",
        "date": "2026-04-15 17:31:10",
        "title": "Transjakarta evaluates Royaltrans \"booking\" system",
        "author": "",
        "source": "ANTARA_ID",
        "tags": "",
        "topic": "Infrastructure",
        "summary": "PT Transportasi Jakarta is evaluating its seat booking system for the Royaltrans premium service on the Cibubur-Balai Kota route due to issues such as suboptimal passenger flow management and insufficient socialisation, which have caused confusion particularly among elderly passengers. To improve customer experience, bookings can now be made up to seven days in advance via the TJ: Transjakarta app, with same-day options available if seats remain, and field staff have been instructed to enhance guidance. The system is being expanded to all Royaltrans routes starting today, aiming to provide greater certainty and comfort for commuters.",
        "content": "<p>Jakarta (ANTARA) - PT Transportasi Jakarta (Transjakarta) is\nevaluating the implementation of the seat booking system for the\nRoyaltrans service on the Cibubur-Balai Kota route, which has been\ndeemed not conducive, including issues with passenger flow management.\n\u201cWe have taken technical and strategic steps to ensure a better customer\nexperience,\u201d said the Head of Public Relations and CSR at PT\nTransjakarta, Ayu Wardhani, in Jakarta on Wednesday. She stated that\nprospective passengers can still make bookings on the day of departure\nif seats are available. To facilitate public travel planning, Royaltrans\nseat bookings via the TJ: Transjakarta app can now be made starting from\nseven days before departure. Ayu explained that the implementation of\nthe seat booking system is an innovation introduced to provide seat\ncertainty and a more comfortable, reliable, and planned travel\nexperience for passengers. \u201cWe have instructed field officers to\nstrengthen socialisation and directly assist in guiding customers,\u201d she\nsaid. Some parties assess that Transjakarta has not conducted maximum\nsocialisation, leading to confusion, especially among elderly\npassengers. Additionally, the passenger management flow is considered\nsuboptimal, causing queues. Transjakarta is expanding the implementation\nof the seat booking system for the premium Royaltrans service to all\nroutes starting today, previously limited to just three routes.\nPreviously, the seat booking feature was applied to three Royaltrans\nroutes: S12 (Terminal BSD \u2013 Fatmawati), S31 (Bintaro Exchange \u2013\nFatmawati), and S14 (Summarecon Serpong \u2013 MRT Lebak Bulus). It is now\nexpanded to include the Cinere \u2013 Kuningan (D31), Cinere \u2013 Bundaran\nSenayan (D32), Summarecon Bekasi \u2013 Blok M (B13), Summarecon Bekasi \u2013\nKuningan (B14), Cibubur \u2013 Kuningan (6P), Cibubur \u2013 Blok M (1K), and\nCibubur \u2013 Balai Kota (1T) routes.<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/transjakarta-evaluates-royaltrans-booking-system-1776253850",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}