Toyota service<\/p>\n
I would like to suggest that any potential second-hand car
\nbuyers may profit from reading this narrative. It shows that it
\nis indeed possible to obtain excellent, professional car service
\nin Indonesia.<\/p>\n
In December 1994 I bought a second-hand Great Corolla at the
\nToyota Mobil 88 shop on Jl. Simatupang in Cilandak. I had high
\nexpectations since they were apparently the first company in
\nIndonesia to provide guarantees on all the Toyotas bought through
\ntheir dealership.<\/p>\n
Recently, on a trip to Merak, the car overheated just in front
\nof the toll gate in Serang and I had to pull over. Unfortunately,
\nI was unable to continue my trip to Merak and I was given a lift
\nto Cilegon by a friendly passerby. I had to leave my car and my
\ndriver behind at the toll gate.<\/p>\n
In Cilegon I reported the event to the Toyota garage of PT
\nCilegon Tunas Matra, a member of the Tunas Group and to my relief
\nthey immediately understood the problem. They offered me a free
\nlift to my final destination in Merak and promised to make
\narrangements to pick up the car at the toll gate the same
\nafternoon for further investigation. They made good on their
\npromise and the car was towed to Cilegon the same afternoon.<\/p>\n
After my visit to Merak, I returned to the garage in Cilegon
\nto find out the extent of the damages.<\/p>\n
I was informed that the cylinder head required a complete
\noverhaul, including the replacement of a gasket, a thermostat and
\nsome other components, hence the car would have to remain in the
\ngarage for at least one week. Back in Jakarta I reported the case
\nto the Mobil 88 garage, as the guarantee period was still valid.<\/p>\n
I was informed that no problems would emerge in view of the
\nguarantee as long as the car was in an authorized Toyota garage.
\nThis was the case and I was requested to first pay the bill from
\nthe garage in Cilegon.<\/p>\n
On April 5, 1995, I was informed that I could pick up my car
\nin Cilegon as the repairs were completed and the car had passed
\nthe road test satisfactory.<\/p>\n
On my way home via the toll road no problems were experienced.
\nHowever, just after entering Jakarta, the engine again
\noverheated. I managed to drive the car to the Mobil 88 garage in
\nCilandak, where a new inspection was immediately carried out.
\nThey located the problem -- a disconnected wire.<\/p>\n
The moral of the story is that unlike a significant number of
\nbad service stories in Indonesia, especially in the second-hand
\ncar sector, Mobil 88 is an exception. They kept their promise and
\nguaranteed their services. The repairs I paid for in Cilegon were
\nreimbursed by Mobil 88 without any question or problem. In
\naddition, the garage in Cilegon should be complimented for their
\nexcellent and prompt service.<\/p>\n
ING. R.F. JANSSEN<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/toyota-service-1447899208", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }