{
    "success": true,
    "data": {
        "id": 1111307,
        "msgid": "tnt-indonesia-1447899208",
        "date": "2001-08-18 00:00:00",
        "title": "TNT Indonesia",
        "author": null,
        "source": "JP",
        "tags": null,
        "topic": null,
        "summary": "TNT Indonesia On July 18, 2001, I sent a document with the Semarang branch, of TNT to Kuala Lumpur, Malaysia. TNT's reference number was GD 259316615 WW. The document was received on July 20. It was pointed out by the recipient that the envelopes inside the TNT tamper-proof bag had been ripped open and my valuables were missing. The TNT bag was intact but the envelopes containing the important documents and valuables had been opened! How could this occur unless it was an inside job!",
        "content": "<p>TNT Indonesia<\/p>\n<p>On July 18, 2001, I sent a document with the Semarang branch,<br>\nof TNT to Kuala Lumpur, Malaysia. TNT's reference number was GD<br>\n259316615 WW. The document was received on July 20. It was<br>\npointed out by the recipient that the envelopes inside the TNT<br>\ntamper-proof bag had been ripped open and my valuables were<br>\nmissing. The TNT bag was intact but the envelopes containing the<br>\nimportant documents and valuables had been opened! How could this<br>\noccur unless it was an inside job!<\/p>\n<p>I'm very upset with this matter. I'm aware that one is not<br>\nsupposed to send anything of value by courier and if one does do<br>\nso, it's at one's own risk. TNT is not liable for any losses but,<br>\naccording to TNT's worldwide philosophy, \"TNT will make sure that<br>\nyour document, consignment and business mail are delivered safely<br>\nand on time...\" So is TNT going to stand by its statement in this<br>\ncase? Why were my envelopes ripped open ?<\/p>\n<p>This matter was pointed out to TNT customer service in<br>\nSemarang on July 24 and then in Jakarta on July 26. Up to now, I<br>\nhave yet to receive any explanation regarding this matter.<br>\nInstead, I was told by the Jakarta TNT customer service staff to<br>\ncontact the Semarang branch for an explanation. This is absurd.<br>\nTo my understanding, the sealed bag is supposed to be tamper<br>\nproof. This proves that TNT Indonesia lacks proper control over<br>\nthe safety of its customers' documents.<\/p>\n<p>Maybe it doesn't matter if TNT's customer service is terrible.<br>\nHowever, in my opinion, TNT has built a good reputation worldwide<br>\nand the above incident and experience upsets me.<\/p>\n<p>Also, TNT staff should make it a point to seal the customer's<br>\ndocument in front of the customer. Based on my experience, this<br>\nwas not carried out at your Semarang branch.<\/p>\n<p>I demand an investigation into this matter and a written<br>\nexplanation.<\/p>\n<p>TAMMY TEH<\/p>\n<p>Semarang<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/tnt-indonesia-1447899208",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}