The water saga<\/p>\n
My wife and I are devastated by the handling of PT Thames Pam
\nJaya (TPJ) of our case.<\/p>\n
For five years our monthly payment had been below Rp 400,000.
\nIn May 2002 we received a bill for Rp 1,104,100, then in June
\n2002 we received a bill of Rp 983,500. Fearing that there was
\nsomehow a mistake, we lodged a complaint with TPJ's office.<\/p>\n
Subsequently, TPJ sent two people named Sardi and Edi to our
\nhome, who then replaced the flow meter device with a new one and
\ncharged us Rp 1,300,000, promising to send the receipt later.
\nSince they represented TPJ, upon proof of the proper ID Card from
\nTPJ, we let them replace the device and gave them the money. They
\nexplained that the new meter reading would start again from zero,
\nand we would be receiving correct bills from thereon. Perfect?
\nNot quite!<\/p>\n
The July 2002 payment was normal at Rp 228,700, as was the
\nAugust 2002 payment of Rp 188,800. For the September 2002
\npayment, at Rp 134,200, there was an additional payment of Rp
\n54,400. For the October 2002 payment, we paid a single bill of Rp
\n322,000.<\/p>\n
Then on Nov. 17, 2002, some TPJ people (Pribadi, H. Husin,
\nTeddy, Sofian and Muchtar) from the Illegal Connection and
\nBusiness Support Division came to visit us, and asked to inspect
\nthe newly installed (by none other than TPJ own people) meter.
\nThey then claimed that the plastic on the meter had been tampered
\nwith and also punctured after finishing their inspection.<\/p>\n
We were astonished, since we had no knowledge of this, we had
\nnever even touched the device before let alone tampered with it.
\nThese people took the meter away, and promised that a new device
\nwould be installed again soon for free.<\/p>\n
Nevertheless, we were summoned to see a TPJ officer, and in
\nthat meeting my wife had to sign a statement that stipulated that
\nthe tampered meter had been installed by Sardi and Edi from TPJ,
\nand for that we had received a fine comprising:<\/p>\n
a. Replacement meter of Rp 179,600 (while it was supposed to
\nbe for free).<\/p>\n
b. Water consumption of 6m3 x 30days x 6 months x Rp 1,335 or
\nRp 1,441,800<\/p>\n
The total fine was Rp 1,621,400! Unbelievable!<\/p>\n
We are perplexed as to why a legitimate customer complaint
\nlodged with TPJ, and the subsequent replacement of the meter by
\npeople from TPJ (!) could turn into a penalty of Rp 1,621,400.<\/p>\n
Could perhaps Helen Howells from TPJ, care to enlighten us and
\ntake the appropriate action, since we have been treated unfairly
\nby TPJ. Not to mention that every month now people from TPJ
\ndifferent divisions barge into our house under the pretext of
\ncontrolling this and that, as a harassment for some kind of
\nillegal acts that we never did.<\/p>\n
Dr. NIZAM WIRYAWAN
\nJakarta<\/p>",
"url": "https:\/\/jawawa.id\/newsitem\/the-water-saga-1447899208",
"image": ""
},
"sponsor": "Okusi Associates",
"sponsor_url": "https:\/\/okusiassociates.com"
}