The messy BPPN<\/p>\n
I was a client of ex-BBKU of Bank Bira for credit for car
\nownership under contract No. 045\/CL\/0380\/08\/97, and I had already
\npaid all my installments in July 2000, but the Indonesian Bank
\nRestructuring Agency (IBRA) or BPPN refused to deliver the
\nownership book (BPKB) to me, because they claimed I still had to
\npay a fine of Rp 1,320,000. The fine arose because of the fault
\nof BPPN which I can explain as follows.<\/p>\n
1. When the Bank Bira employees were on strike for four months
\ndemanding compensation, I always came to Bira office to pay my
\nmonthly installment, but they refused to accept my payment, so I
\ntold them that I do not want to be fined due to late payment.
\nThey said "Of course BPPN would make an exception in this case".
\nDuring the strike, BPPN also did not make any announcement in any
\nnewspaper as to where customers should pay their installment, so
\nI really did not know what to do.<\/p>\n
2. After the strike was over, I immediately paid my installments
\nand finally I completed the final payment 17 months later. But
\nBPPN never told me that I had been fined because of the strike,
\nand the fines went on multiplying over a period of 22 months.
\nEven when I asked BPPN Surabaya for a reference to renew my car
\nnumber certificate (STNK), they also did not tell me anything. I
\nwonder why the IBRA staff recruited by BPPN also did not tell me
\nthat I had a problem. Later I understood that they themselves
\nalso did not know until December 2000 that the customers were
\nfined because of the strike. What a poor management system for
\nsuch a giant organization like BPPN! If the IBRA staff recruited
\nby BPPN did not know about this matter, then how could I know
\nthat I was fined.<\/p>\n
3. The management system of BPPN Jakarta and Surabaya also was
\nquite messy and confusing, because after I finished all my
\npayments, I still had to wait for four months only to check
\nwhether I already paid all my installments or not. I wondered why
\nBPPN needed such a long time just to process such simple
\ninformation, while I heard BPPN paid millions of U.S. dollars to
\noverseas consultants.<\/p>\n
4. I already sent a formal letter requesting BPPN to exempt me of
\nall the fines, but they refused my request without any
\nexplanation. BPPN really do not care about their mistakes. After
\nwaiting in vain for nine months, I was finally forced to pay
\nthese fines in April 2001, because I needed the BPKB badly.<\/p>\n
I would appreciate a reply from BPPN on this matter. BPPN's
\nhot line "BPPN CARE" turns out to be a hollow slogan, because in
\nfact they never bother about any complaints.<\/p>\n
SAMUEL LAZARUS<\/p>\n
Surabaya<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/the-messy-bppn-1447899208", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }