{
    "success": true,
    "data": {
        "id": 1733136,
        "msgid": "the-fate-of-public-services-on-fridays-when-civil-servants-work-from-home-will-they-remain-excellent-or-slow-1778559382",
        "date": "2026-05-12 09:42:23",
        "title": "The Fate of Public Services on Fridays When Civil Servants Work from Home: Will They Remain Excellent or Slow Down?",
        "author": "Faieq Hidayat",
        "source": "KOMPAS",
        "tags": "",
        "topic": "Social Policy",
        "summary": "The Indonesian government's Work From Home (WFH) programme for civil servants (ASN) and private employees, set to begin on 1 April 2026 to save energy, has sparked concerns among Jakarta residents about potential declines in public service quality, particularly for in-person bureaucratic tasks. Residents like Maryono and Tiris express worries over reduced staff availability, preferring direct interactions over online options due to age-related difficulties. However, a Kompas.com visit to the Jakarta Civil Registry Office on a WFH Friday revealed efficient operations, with security staff promptly assisting visitors and multiple counters actively serving the public without noticeable delays.",
        "content": "<p>JAKARTA, KOMPAS.com - For decades, citizens have believed that\nbureaucratic matters can only be resolved by coming in person, queuing,\nand meeting face-to-face with officials at the office. Even amid\nincreasingly advanced technological progress, some members of the public\nstill prefer handling bureaucratic affairs directly at public service\noffices. Therefore, although several public service sectors now provide\napplications for citizens to access from home, people still prefer going\ndirectly to the office. However, starting from 1 April 2026, some\ncitizens have begun to feel anxious because the government is\nimplementing the Work From Home (WFH) programme for Civil Servants (ASN)\nand private employees to save energy. \u201cAs citizens, there is concern\nabout the lack of personnel at service locations,\u201d said one Jakarta\nresident named Maryono (58), when met by Kompas.com at the DKI Jakarta\nCivil Registration and Population Office, Friday (8\/6\/2026). Maryono\nadmitted that he prefers handling population documents in person rather\nthan through applications or online. Because at his age, which is no\nlonger young, he often finds it difficult to manage population documents\nonline. Meanwhile, when handling it directly and encountering\ndifficulties, he can immediately ask for help from the officials. Like\nMaryono, another Jakarta resident named Tiris (42) is also worried that\nWFH activities will reduce public services. \u201cIt\u2019s scary that public\nservices will decline, no longer optimal,\u201d he said at the same location,\nFriday. Stemming from public anxiety, Kompas.com tried directly handling\na photo replacement for the Identity Card (KTP) at the Jakarta Civil\nRegistry Office in Grogol, West Jakarta, Friday (8\/5\/2026). Kompas.com\narrived at the location around 11:00 WIB and, upon entering the Civil\nRegistry Office, was immediately greeted by security personnel who\npromptly assisted arriving guests in taking queue numbers. \u201cWhat do you\nwant to handle, Ma\u2019am?\u201d said the security personnel at the location.\nAfter knowing the purpose of the guest, the security personnel would\ngive a queue number, and one just had to wait to be called. The queue\nnumber obtained was 31. Then, there were about five counters that\nremained active in serving citizens directly, even on a WFH day.\nAlthough other ASN were WFH, the Civil Registry officials remained busy\nproviding public services to help citizens handle population documents.\nAfter waiting for nearly half an hour, Kompas.com\u2019s queue number was\ncalled by one of the officials. With a smile, the official immediately\nasked about the purpose of Kompas.com\u2019s visit to the Civil Registry\nOffice.<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/the-fate-of-public-services-on-fridays-when-civil-servants-work-from-home-will-they-remain-excellent-or-slow-1778559382",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}