Telkomsel responds<\/p>\n
We refer to Pak Gunawan Wijaya's letter Telkomsel's service
\npublished in The Jakarta Post on Oct. 12, 2001.<\/p>\n
We thank Pak Gunawan for his trust in using simPATI card from
\nTelkomsel.<\/p>\n
We would like to respond to Pak Gunawan's complaint which
\nappeared in various newspapers about simPATI's Pulse Transaction
\nvia KLIK BCA.com.
\n1. Pak Gunawan Wijaya made a transaction of Rp 100,000 via KLIK
\nBCA.com from account number 0665061626 for the simPATI number
\n0812-951-1423 at 2:31 p.m. on Sept. 7, 2001.
\n2. After checking, we found that Pak Gunawan had actually made a
\ntransaction entered into the payment menu of kartuHALO (HALO
\ncard) instead of simPATI. That is why there was no additional
\ncredit recorded in his cellular phone.
\n3. We contacted Pak Gunawan to collect the refund at GraPARI.
\n4. As Pak Gunawan did not come to collect the refund, we
\ntransferred the refund to his account on Oct. 10, 2001.<\/p>\n
Should there be any further questions, please contact Ibu
\nCaroline of Customer Care on telephone 021-52919811 or on the
\ntoll free phone numbers 111 for HALO card and 116 for simPATI.<\/p>\n
R. HERMANSES<\/p>\n
General Manager<\/p>\n
Regional II Jabotabek<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/telkomsel-responds-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }