Telkomsel or not Telkomsel<\/p>\n
On March 28, I bought a Kartu Halo handphone card (No.823239)
\nfrom a Telkomsel promotion stand in Bintaro Plaza. I produced all
\nrequired identification and took my new card home, assured by the
\nsales staff that it would be active that evening. In the
\nafternoon of March 29, the card was still inactive and I received
\na phone call from Telkomsel informing me that I needed to send
\nthem a reference letter from my company before they could
\nactivate my card. On March 31, I faxed a reference letter to
\nTelkomsel. Nothing happened.<\/p>\n
After a long series of phone calls to Telkomsel, suffering the
\n\"being put on hold and then being cut off\" routine and being
\npassed from supervisor to supervisor, I waited and waited and two
\nweeks later I'm still waiting.<\/p>\n
According to Telkomsel, the stand where I bought the card was,
\nin fact, a dealer and that dealer has not passed on my
\nregistration data to their validation department yet. Since the
\nstand was manned by staff wearing Telkomsel uniforms, sitting in
\na handphone-shaped box the size of a bus emblazoned with
\nTelkomsel's logos, you'd have to be a psychic to know that you
\nare, in fact, buying from a dealer and not directly from
\nTelkomsel.<\/p>\n
Telkomsel's final response on the matter has been to divorce
\nthemselves of all responsibility, but they did make the helpful
\nsuggestion that I should contact the dealer. I have already
\ntried, but the dealer in the plaza has changed (according to the
\nTelkomsel girls at the stand who are not really Telkomsel girls,
\nif you see what I mean).<\/p>\n
Telkomsel boasts about its customer care in their magazine,
\nbut it would appear to be no more than an empty lie.<\/p>\n
Name and address<\/p>\n
known to the editor<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/telkomsel-or-not-telkomsel-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }