Telkom launches info service for customers<\/p>\n
JAKARTA (JP): State-owned domestic telecommunications provider
\nPT Telkom launched Siska yesterday, a computerized customer
\ninformation service designed to improve the company's efficiency
\nand customer services.<\/p>\n
Company Director Dadad Kustiwa said that the new service,
\ninstalled at Telkom's branch offices in South and East Jakarta,
\nis part of the T-2001 program.<\/p>\n
The T-2001 self-drive transformation program is aimed at
\nboosting Telkom's performance to become a world-class operator by
\nthe year 2001.<\/p>\n
Dadad said that Telkom had prepared the multi-billion rupiah
\nfacility in cooperation with Sofrecom, a subsidiary of France
\nTelecom and PT Gratika, a Jakarta-based private firm.<\/p>\n
He said that the Siska system provides software applications
\nfor three main customer service orders, including technical,
\ncommercial and financial affairs.<\/p>\n
The system will reduce the time taken to send subscribers
\ninformation regarding their complaints, speed up the repairing of
\nfaulty lines and enable Telkom to issue more detailed bills to
\nits customers.<\/p>\n
"Through the system, we will also prepare other modules,
\nincluding Call Data Charging (CDC), Subscriber Line Test
\nEquipment (SLTE) and the Geographical Information System (GIS),"
\nDadad said.<\/p>\n
CDC will allow subscribers to ask for billing at any time,
\nwhile SLTE will be useful for telecommunications network
\nmeasurings.<\/p>\n
"GIS is prepared to serve people by having their new telephone
\nlines installed in less than 15 minutes," Dadad said, reiterating
\nthat all of the measures were set to establish Telkom as a world-
\nclass operator.<\/p>\n
Dadad also launched two other services in South Jakarta
\nyesterday, including the integrated 117 service and Customer Care
\nCenter.<\/p>\n
The integrated 117 service is a three-digit telephone lines
\nwhich serves subscribers 24-hours for reporting any faults in
\ntheir telephone lines. Meanwhile, with the Customer Care Center,
\npeople will have the chance to get information on Telkom's
\nservices.<\/p>\n
"The integrated 117 service and Customer Care Center, located
\non Jl. Iskandarsyah, are specially designed in South Jakarta for
\ntelephone subscribers who are expatriates," said Telkom's general
\nmanager for Jakarta, Guntur Siregar.<\/p>\n
Currently, there are about 1.72 million telephone lines in the
\ngreater Jakarta area, of which 267,000 are installed in South
\nJakarta. Out of the total lines installed in South Jakarta, 80
\npercent are subscribed to by households, 18 percent by businesses
\nand the remainder by government and military offices and social
\nfacilities. (icn)<\/p>",
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"sponsor": "Okusi Associates",
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