{
    "success": true,
    "data": {
        "id": 1753208,
        "msgid": "telkom-group-strengthens-infrastructure-and-services-to-support-smooth-hajj-operations-1779543038",
        "date": "2026-05-20 21:41:49",
        "title": "Telkom Group strengthens infrastructure and services to support smooth Hajj operations",
        "author": "",
        "source": "ANTARA_ID",
        "tags": "",
        "topic": "Infrastructure",
        "summary": "Telkom Group is expanding its infrastructure and on-the-ground support for Indonesian Hajj pilgrims, establishing four strategic posts in Saudi Arabia to handle roaming traffic and assist elderly pilgrims, with 24\/7 international roaming support and a virtual assistant. The initiative includes collaboration with Saudi telecom operators and a local culinary voucher program for pilgrims during Hajj.",
        "content": "<p>Makkah (ANTARA) \u2013 Telkom Group is strengthening its infrastructure\nand customer services to support smooth communication and connectivity\nfor Indonesian Hajj pilgrims while in the Holy Land. Ahmad Reza, Senior\nVice President of Group Sustainability and Corporate Communications at\nTelkom, said that in response to roaming service usage growth of 4.5\npercent year-on-year, now reaching more than 110,000 pilgrims, they\nprioritise infrastructure readiness and expanding direct-response points\nin Saudi Arabia. Telkom Group has divided these direct-response points\ninto four strategic posts to provide a sense of security, mitigate\nissues, and offer responsive assistance to all pilgrims during the\npilgrimage. \u201cWe are ensuring smooth communication for Hajj pilgrims\nthrough reliable international roaming support so that customers remain\nconnected comfortably during the pilgrimage. To anticipate spikes in\ncommunication traffic in crowded pilgrim areas, TelkomGroup is\ncooperating with Saudi Arabian operators, namely STC, Mobily, and Zain,\nto maintain service quality for customers during the rites,\u201d said Reza\nin Makkah on Wednesday. \u201cWe understand that on the ground, pilgrims\nrequire direct, responsive handling, particularly the elderly who need\nface-to-face assistance. Therefore, Telkomsel is increasing the number\nof cost-free physical service points strategically positioned to\nanticipate pilgrims\u2019 technical needs such as network activation, roaming\nprofile guidance, and instant handling of SIM card issues,\u201d said\nAbdullah. The dynamics and responsiveness of frontline direct-handling\nare recognised as a key to mitigating communication problems in the Holy\nLand. GraPARI Makkah Operations Service Lead Alip Setyo Wibowo explained\nthat all on-site teams in Saudi Arabia are integrated in real time with\nthe central team in Jakarta to quickly respond to every complaint from\ngroup pilgrims from various dormitories and locations. \u201cThe most\nfrequent technical constraint faced by pilgrims in the field is the\nsynchronization of devices that are not automatically activated upon\narrival in Saudi Arabia. By adjusting the operating times of the posts\nto be far more effective, we aim to ensure all pilgrims, especially\nthose arriving from distant locations, receive prompt, complete handling\nwithout long queues,\u201d said Alip. \u201cPhysical mobility here is very high;\npilgrims go back and forth to Masjid al-Haram or expansion areas, which\nundoubtedly drains their energy. We fully understand this tiring\nsituation. Therefore, the presence of physical posts with clear branding\nis here to ensure pilgrims, especially the elderly, receive 100 percent\ninstant, on-site solutions,\u201d said Alip. To complement these face-to-face\nposts, TelkomGroup is also strengthening remote assistance via an\ninternational roaming call centre that is on standby 24 hours a day and\ntoll-free from abroad at +628110000333, as well as the virtual assistant\nVeronika which is active around the clock. All of this protective\necosystem is designed to accompany the special Hajj roaming package this\nyear, supported by high-speed network technology and Voice over LTE\n(VoLTE) features for clear and stable voice calls. As a token of\nappreciation for the pilgrims\u2019 comfort beyond telecommunications, a\nlocal culinary collaboration with Damba Resto in Makkah is again being\noffered this year. Pilgrims who activate the RoaMAX Haji package under\ncertain criteria will automatically receive an SMS from 777 containing a\nfree meal voucher code. To enjoy this facility, pilgrims simply need to\npresent the official SMS notification to the cashier at partner outlets.\nVoucher redemption at Damba Resto can be made Monday to Thursday, and\nSaturday and Sunday from 08:00 to 11:00 WAS (Arabia Standard Time).\nFriday redemptions are closed. Through this programme, pilgrims can\nreconnect with home through a range of Nusantara dishes offered, from\nbakso, mie ayam, to a variety of warm fritters at The Royal Clock Tower\nMakkah food court area. Pilgrims can access these face-to-face\nassistance points at the following strategic locations: 1. GraPARI\nMakkah: Damba Resto, Level P4 Abraj Al Bait (Zam-Zam Tower), Makkah\n(open daily, 07:00\u201321:00 WAS). 2. Hajj Post Makkah: Al Wahda Al\nMutamayyiz Hotel, Makkah (open May\u2013June 2026, 07:00\u201317:00 WAS). 3. Hajj\nPost Madinah 1: Karam Al Khair Hotel (Access via Gate 316 Nabawi\nMosque), Madinah (open April\u2013May 2026, 07:00\u201317:00 WAS). 4. Hajj Post\nMadinah 2: Karam Al Madina Hotel (Near Masjid Al Ghamamah and Saudi Post\nBuilding), Madinah (open April\u2013May 2026, 07:00\u201317:00 WAS).<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/telkom-group-strengthens-infrastructure-and-services-to-support-smooth-hajj-operations-1779543038",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}