Telkom, explain yourself!<\/p>\n
I am writing out of anger, as it seems impossible to be given
\nany clear information from Telkom, whether it be from their
\nemployees or management.<\/p>\n
Telkom Net are supposed to provide Internet connections, but
\nthe connection is down almost every week. When you call their
\nhotline number (08001 467 826), they usually do not know what to
\ndo, claim that they have reported your problem and ask you to
\nwait patiently. But how long are you expected to wait?<\/p>\n
I would expect a problem to be fixed within a day. But today
\nis the last straw! It has been down for four days now. When you
\ncall the number to complain, you are lucky when they bother to
\npick up the phone (if it is not lunchtime, or a coffee break, or
\nSaturday, Sunday or ...). When you vent your frustration, they
\njust hang up the phone, which is just an easy way to avoid the
\nproblem.<\/p>\n
I understand that a professional supplier can have technical
\nproblems. But, why are the problems so regular? Why do they not
\ninform their clients? How come they are allowed to keep their
\nclients hostage for several days?<\/p>\n
Is it acceptable for them to hang up instead of answering
\nclients' questions? Do they know the meaning of customer service?<\/p>\n
As you can see I have many questions...but not the answers.<\/p>\n
Is there anyone who could answer these questions please? I
\nwould appreciate an answer.<\/p>\n
STEVEN J.<\/p>\n
Denpasar, Bali<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/telkom-explain-yourself-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }